Buying - selling rules:

1. General provisions
1.1. These buying and selling rules (hereinafter - the Rules) regulate the e-mail address of the person (hereinafter - the Buyer) who purchases goods at www.salna.lt. mutual rights, duties and responsibilities between the store and UAB "ŠALNOS PREKYBA" (hereinafter - the Seller) and other relations related to the purchase and sale of goods. When purchasing goods by e-mail in the store, the Buyer confirms that he understands these Rules and will comply with them.

2. Protection of personal data
2.1. When ordering goods by e-mail, the buyer in the store www.salna.lt must indicate the data necessary for the fulfillment of the goods order: name, surname, delivery address of the goods, telephone number and e-mail address.
2.2. The seller confirms that the data provided by the buyer will be used only for the electronic purchase and sale of goods. in the store www.salna.lt for purposes. The Seller undertakes not to disclose this information to third parties, with the exception of the Seller's partners providing goods delivery or other services related to the fulfillment of the Buyer's order. In all other cases, any personal data of the Buyer may be disclosed to third parties only in accordance with the procedure provided by the legislation of the Republic of Lithuania.

3. The moment of conclusion of the purchase-sale contract
3.1. The contract between the Buyer and the Seller is considered to be concluded from the moment when the Buyer, after choosing the product and forming an order, in which he specified all the necessary data for the order, familiarized himself with these Rules, clicks the "Confirm" button.
3.2. Each contract concluded between the Buyer and the Seller is archived in the database of UAB "ŠALNOS PREKYBA".

4. Buyer's rights
4.1. The buyer has the right to buy goods by e-mail. in the store www.salna.lt in accordance with these Rules and the laws of the Republic of Lithuania or other legal acts.
4.2. The buyer has the right to cancel the purchase and sale agreement concluded in the e-shop by notifying the Seller in writing no later than 14 working days from the day of delivery of the goods, except in cases where the purchase and sale agreement was concluded due to:
4.2.1. Sale of audio and video works and phonograms on any video or audio media, computer programs, if the User has violated packaging protections.
4.2.2. Goods that were manufactured according to the Buyer's individual order or are obviously adapted to him, or which, due to their nature, cannot be returned to the Buyer due to the loss of their merchandising properties.
4.2.3. In other cases, when the contract of purchase and sale cannot be refused according to the laws of the Republic of Lithuania.
4.3. The buyer's right to terminate the sales contract is implemented in accordance with the 2001 Decree of the Minister of Economy. August 17 According to the rules of "Sale of goods and provision of services when contracts are concluded using means of communication" approved by Order No. 258, which the Buyer has the right to use if the product has not been damaged and/or its commercial appearance has not changed, packaging, it has not been used.

5. Obligations of the buyer
5.1. The buyer must pay for the goods and other payments related to the fulfillment of the order and accept the ordered goods in accordance with the procedure established by these Rules.
5.2. The buyer pays for the goods ordered in the e-store by bank transfer, cash or using consumer credit services provided by leasing companies, depending on the payment method chosen at the time of placing the order. When paying by bank transfer, the Buyer must indicate the order number in the payment destination field, which is sent to the Buyer by e-mail after the order has been formed and confirmed.
5.3. The buyer must inform the seller about the termination of the sales contract by e-mail at [email protected] within 14 working days from the date of conclusion of the contract.
5.4. If the data provided in the Buyer's registration form changes, the Buyer must inform the Seller about it by e-mail at [email protected].
5.5. The buyer must comply with these Rules and the requirements stipulated in the legal acts of the Republic of Lithuania.

6. Seller's rights
6.1. If the Buyer tries to harm or harms the operation of the e-store or violates his obligations or these Rules, the Seller has the right to terminate the existing purchase and sale contracts and cancel the possibility for the Buyer to conclude new contracts without prior notice.
6.2. The seller may terminate or temporarily suspend the operation of the e-store without prior notice. The seller is not responsible for any losses related to this.
6.3. The seller has the right to terminate the sales contract if the buyer does not pick up his order within 5 working days from the date of delivery to the selected UAB "ŠALNOS PREKYBA" store.
6.4. The seller has the right to update these Rules by announcing it on the website www.salna.lt.

7. Responsibilities of the seller
7.1. The seller does not provide any guarantees that the e-store will function properly or that data transmission will be error-free, but at the same time undertakes to make all possible efforts for the proper operation of the e-store. The Seller is not responsible for any losses incurred by the Buyer in connection with the operation of the e-store. The seller is not responsible for differences between the appearance of the product in the photo and the actual product.
7.2. The seller undertakes to fulfill the order within 1-4 working days from the date of its submission (weekends and public holidays are not counted, as well as cases when the delivery of goods is delayed due to no fault of the seller). If the buyer chooses payment by bank transfer, the deadline for order fulfillment starts from the date of receipt of funds to the Seller's account. The Seller must inform the Buyer about the late order fulfillment deadline by the end of the order fulfillment deadline stipulated in the Rules.
7.3. The Seller, unable to fulfill the order due to important circumstances, undertakes to offer the Buyer another product from the e-store catalog or refund the money paid for the order no later than within 5 working days. The Buyer informs the Seller about his choice to receive another product by e-mail [email protected] or by the same e-mail he submits a request for a refund, in which he must specify his personal data and A/S number.
7.4. The seller undertakes to comply with other requirements stipulated in these Rules.

8. Contract price and payment
8.1. Product prices e-mail in the shop www.salna.lt are indicated in litas with VAT. The price of the purchase-sale agreement consists of the sum of all purchased goods and, in the case of delivery of orders to the Buyer's preferred location, transport costs.
8.2. Buyer for e-mail the goods ordered in the store are paid for by bank transfer, cash or using the consumer credit services provided by leasing companies (purchase conditions are available in UAB "ŠALNOS PREKYBA" stores) depending on the payment method chosen at the time of placing the order.
8.3. The Seller, at his discretion, has the right to demand an advance from the Buyer for the ordered goods.
8.4. The Buyer and the Seller agree that after the Buyer submits the order for the goods and the Seller confirms it, the price of the goods may change, taking into account the factors affecting the price of the goods, such as an increase in the cost price of the goods, a technical error in the information systems, additional costs related to the sale of the goods to the Buyer (LR CK 6.313 Art. 7 d). In such case, if the buyer does not agree to purchase the product at a new price, any of the Parties, after notifying the other Party, has the right to terminate the sales contract. The parties agree that losses related to the termination of the sales contract in such a case are non-compensable.

9. The right to refuse the purchase and sale agreement, the procedure for returning and exchanging goods
9.1. The right to withdraw from the sales contract
9.1.1. The buyer has the right to withdraw from the contract of sale of goods within 14 (fourteen) days without giving a reason by notifying the seller. The Buyer cannot use this right after concluding one of the contracts listed in Article 6.22810, Part 2 of the Civil Code of the Republic of Lithuania.
9.1.2. The Buyer shall notify the Seller of the cancellation of the sales contract in one of the following ways: by filling out  a sample contract cancellation form  or by submitting a clear statement outlining his decision to cancel the contract. The contract cancellation notice is sent by e-mail. by mail [email protected]. Upon receipt of the Buyer's notification, the Seller immediately sends a confirmation of receipt of the notification.
9.1.3. The period of 14 (fourteen) days provided for using the right of withdrawal from the sales contract is calculated as follows: a. when a purchase-sale agreement is concluded, - from the day the Buyer or the person designated by him, excluding the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately, - from the day on which the Buyer or the person designated by him, excluding the carrier, receives the last product; c. if the goods are delivered in different lots or parts, - from the day on which the Buyer or the person designated by him, except for the carrier, receives the last lot or part; d. if a contract is concluded for the regular delivery of goods within a specified period, - from the day on which the Buyer or the person indicated by him, except for the carrier, receives the first goods. The buyer has the right to take advantage of the money-back guarantee, if all the returned goods are with authentic labels, protective bags and original packaging, the single-use packaging of the goods is not damaged, that is, the goods have not lost their appearance as they were sold.
9.2.1. If the Buyer has purchased goods of inappropriate quality and the inappropriate quality of the goods is manifested by a manufacturing defect that was present at the time of purchase of the goods or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and, at his option, may demand:
9.2.2.1. that the Seller removes the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
9.2.2.2. to reduce the purchase price accordingly;
9.2.2.3. that the product is replaced with an analogous product of suitable quality, except in cases where the defects are minor or were caused by the fault of the Buyer;
9.2.2.4. to return the price paid and to withdraw from the sales contract, when the sale of goods of inappropriate quality is a fundamental violation of the order.
9.2.3. The buyer can choose only one of the methods of protection of rights provided for in clause 9.2.1 of the Rules. The Buyer must declare his choice when returning the product. If, after the Buyer chooses the method provided for in point 9.2.1, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in point 9.2.1. The buyer does not have the right to change the chosen remedy. The buyer does not have the right to terminate the sales contract if the defect in the product is minor.
9.2.4. For the buyer to return the goods, it is necessary to comply with the following conditions:
9.2.4.1. notify the Seller about this by e-mail by mail to [email protected], the message must indicate the returned goods;
9.2.4.2. submit the document of purchase of the goods, the warranty card (if it was issued);
9.2.4.3. submit a free-form application.
9.2.5. The Buyer can exercise the right to return goods of inappropriate quality within 14 (fourteen) calendar days from the day the goods were handed over to him.
9.2.6. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in the Rules.
9.2.7. The Buyer must pay for the costs of delivering the goods and the costs of returning the goods, and the Seller, convinced that the goods have been returned due to inadequate quality, must reimburse the Buyer for the costs of delivery and return incurred by him. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification about the goods of inadequate quality, and if the goods are not returned by the Buyer to the Seller, the term provided for in this clause is calculated from the day the Goods are returned to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
9.2.8. Money will not be returned for those goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or the goods have been used improperly or not for their intended purpose .
9.2.9. Separate rules for returning goods of inappropriate quality may be provided in the warranty vouchers (guarantees) provided with them. The Buyer can exercise the right to return goods only if the deadline for returning the goods has not been missed, the goods have not been damaged or their appearance has not fundamentally changed, and they have not been used. All returns must be with original tags, protective bags and original packaging.  Return up to 20 (twenty) kg. The Buyer can either deliver the Goods to the Seller's pick-up point, return them via courier or send them by post. The goods must be returned to the Seller at the address specified by the Seller in the confirmation of receipt of the contract cancellation notice sent to the Buyer. Goods weighing more than 20 (twenty) kg must be delivered to Vilnius or Klaipėda stores. Also, the order "On approval of the rules for returning and exchanging items" (2001.06.29 no. 217) stipulates that: "Large and heavy (more than 10 kg weight) non-food items of unsuitable quality are transported for quality assessment, exchange, repair or return the seller, unless otherwise specified in the sales contract. The quality of such goods can also be assessed at the buyer's home."
9.3. If the Buyer has used the rights established in clauses 9.1, 9.1.1-9.2.9 of the Rules, the money is returned to him within 14 (fourteen) calendar days after the Seller received the Buyer's notification, and if the goods are not returned by the Buyer to the Seller, the term provided for in this clause is counted from days of returning the goods to the Seller.
9.3.1. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
9.3.2. After exercising the rights set forth in clauses 9.1.1-9.2.9 of the Rules, the following shall be returned to the Buyer: the price of the product, the administrative fee, if it was applied, the cost of delivering the product. After using the rights established in the clauses of the Rules for exchange and return of goods of unsuitable quality, the following shall be returned to the Buyer: the price of the goods, the administrative fee, if it was applied, the costs of delivering the goods, the costs of returning the goods.
9.3.3. Product delivery costs are not refunded if the Buyer chose a different method than the cheapest method of product delivery offered by the Seller.
9.3.4. The seller has the right not to return the sums paid to the consumer until the goods have been returned to the seller and have not been checked for compliance with the following points:
• The buyer can use it only if the deadline for returning the goods has not been missed,
• The goods have not been damaged or their appearance has not fundamentally changed, so even it was not used.
•All returned items must be with original tags, protective bags and original packaging.
9.3.5. The Seller has the right not to return the sums paid to the User until the goods are returned to the Seller and checked for compliance with points 9.1-9.3.4.

10. Liability
10.1. The buyer is fully responsible for the correctness of the personal data provided by him. If the Buyer does not provide accurate personal data, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.
10.2. The Seller is not responsible for the losses suffered by the Buyer, if they were incurred without taking into account the Seller's suggestions and recommendations, as well as non-compliance with these Rules, although the Buyer was given the opportunity to familiarize himself with them.
10.3. In the event of damage, the guilty party compensates the other party for the direct losses incurred due to its fault.

11. Extraordinary circumstances
11.1. The parties are not responsible for the total or partial failure to fulfill their obligations under these Rules if this occurs due to force majeure circumstances. The parties understand the circumstances of force majeure as determined by the Civil Code of the Republic of Lithuania. If the specified circumstances last longer than 1 month, the Parties may terminate these Rules by mutual agreement.

12. Exchange of information
12.1. The seller sends all information related to the execution of the order to the e-mail address specified in the Buyer's account.
12.2. The Buyer sends all messages and questions to the e-mail addresses specified by the Seller.

13. Warranty obligations
13.1. Your refrigerator, freezer, or other household or industrial appliance will be repaired by our or an authorized company's specialists.
13.2. Warranty obligations do not apply to:
· failures caused by natural disasters, fires, user carelessness and improper operation;
· in case of power grid failures;
· for changes in the color of the device (yellowing, contamination, etc.) and rusting;
· for injuries caused during operation (cleaning, shaving scratches and other defects caused by mechanical damage);
· for defects that occurred during transportation, when the device is transported by the customer himself;
· product accessories, consumables, such as remote controls, replaceable lamps, filters, shelves, boxes, knobs, etc.;
· for detected damages caused by the ingress of foreign objects, substances, liquids or insects, without decalcification of the household appliance.
13.3. Warranty maintenance may be terminated earlier than scheduled if: the device was not operated according to its intended purpose and not in the user's household, meeting his personal needs;
· the device was operated in an unsuitable room, e.g. damp, cold, etc.;
· the device has been deliberately damaged.
13.4. Defects or violations due to the fault of the manufacturer, detected during the warranty inspection, are removed free of charge by the authorized service company specified in the warranty card.
13.5. The customer shall pay the costs of the arrival of an unjustifiably summoned technical maintenance point employee according to the company's service rates.

14. Final provisions
14.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
14.2. Relations arising on the basis of these rules shall be governed by the law of the Republic of Lithuania.
14.3. All disputes arising from the enforcement or validity of these rules shall be resolved by negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

Terms of use:

1. Individuals and legal entities have the right to purchase goods in the "salna.lt" store.
1.1. a registered customer has the right to purchase on behalf of a legal entity: when purchasing, it is sufficient to fill in the legal entity's data in the delivery information, which are required for the creation of a VAT invoice;
1.2. natural persons under the age of 16 must have the consent of their parents or guardians.

2. The customer is responsible for the correctness of the data provided during registration.
2.1. when registering, it is necessary to provide the exact address of the place of residence: this is required not only when delivering goods, but also when creating a VAT invoice for purchased goods;
2.2. When registering, you must provide your contact phone number. Before sending the order, the "salna.lt" team may request additional information to clarify the order;
2.3. if incorrect data is provided, the client's ability to use the www.salna.lt website may be restricted.

3. The customer is responsible for the accuracy of delivery information:
3.1. Please always provide the correct postcode for your shipping address. You can find your postal code at www.post.lt;
3.2. if inaccurate (or wrong) information is provided, the "salna.lt" team is not responsible for possible delivery problems, and also has the right to demand compensation for re-delivery due to incorrectly specified buyer information.

4. "salna.lt" ensures the security of its visitors' data.
4.1. the security of the client's data is ensured by the SSL (Secure Socket Layer) certificate. We undertake that the data, while traveling between the client's computer and the server, will not be read or changed by third parties.

5. "salna.lt" reserves the right to:
5.1. to correct the information on the page: products, product descriptions, prices and rules. When new items of the "salna.lt" store rules appear, they take effect immediately after their publication;
5.2. restrict the use of this website by customers who do not comply with these rules;
5.3. to hold persons who do not comply with these rules or who engage in malicious activities legally responsible in accordance with the valid legal acts of the Republic of Lithuania;
5.4. demand compensation for the transportation costs of the order if the customer unilaterally cancels the order in progress, as well as in cases of product exchange;
5.5. demand that, based on Article 6.367 of the Civil Code of the Republic of Lithuania, the goods are returned at the customer's expense or the customer pays for the return (delivery) services;
5.6. to deduct the amount of the additional discount granted from the amount returned to the customer, if the customer used the additional discount of the offer and later canceled (returned) at least one quality item from the offer to which the discount was applied.
5.7. not deliver the purchased goods or services, and unilaterally terminate the purchase/sale contract, fully returning the entire amount paid by the customer, if the product was ordered at an incorrect or bad purchase price due to technical or other circumstances beyond the control of the service provider, or the product or service is no longer supplied