All products are covered by a manufacturer's warranty, the terms and conditions of which can be found in the product descriptions and warranty cards. The warranty obligations of the product manufacturer are valid only if the conditions of use of the product are not violated. If you have any problems with the quality of the goods, we recommend that you contact the authorized product service centers directly, whose contact information you will find in the product warranty card.

 To avoid misunderstandings, we urge you to carefully read the product's operating instructions, warranty obligations and free service conditions, as well as check whether the warranty card is filled out correctly. The warranty card is valid only if it correctly and accurately states the product model, product series, number, date of sale, has the seller's stamp with the signature of his authorized person and your signature.

 When submitting the product for warranty repair, be sure to present the product purchase documents and product warranty card. During the warranty period, warranty repairs are performed free of charge.

Excerpt from the terms of use:

9. The right to refuse the purchase and sale agreement, the procedure for returning and exchanging goods
9.1. The right to withdraw from the sales contract
9.1.1. The buyer has the right to withdraw from the contract of sale of goods within 14 (fourteen) days without giving a reason by notifying the seller. The Buyer cannot use this right after concluding one of the contracts listed in Article 6.22810, Part 2 of the Civil Code of the Republic of Lithuania.
9.1.2. The Buyer shall notify the Seller of the cancellation of the sales contract in one of the following ways: by filling out a sample contract cancellation form or by submitting a clear statement outlining his decision to cancel the contract. The contract cancellation notice is sent by e-mail. by mail [email protected]. Upon receipt of the Buyer's notification, the Seller immediately sends a confirmation of receipt of the notification.
9.1.3. The period of 14 (fourteen) days provided for using the right of withdrawal from the sales contract is calculated as follows: a. when a purchase-sale agreement is concluded, - from the day the Buyer or the person designated by him, excluding the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately, - from the day on which the Buyer or the person designated by him, excluding the carrier, receives the last product; c. if the goods are delivered in different lots or parts, - from the day on which the Buyer or the person designated by him, except for the carrier, receives the last lot or part; d. if a contract is concluded for the regular delivery of goods within a specified period, - from the day on which the Buyer or the person indicated by him, except for the carrier, receives the first goods. The buyer has the right to take advantage of the money-back guarantee, if all the returned goods are with authentic labels, protective bags and original packaging, the single-use packaging of the goods is not damaged, that is, the goods have not lost their appearance as they were sold.
9.2.1. If the Buyer has purchased goods of inappropriate quality and the inappropriate quality of the goods is manifested by a manufacturing defect that was present at the time of purchase of the goods or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and, at his option, may demand:
9.2.2.1. that the Seller removes the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
9.2.2.2. to reduce the purchase price accordingly;
9.2.2.3. that the product is replaced with an analogous product of suitable quality, except in cases where the defects are minor or were caused by the fault of the Buyer;
9.2.2.4. to return the price paid and to withdraw from the sales contract, when the sale of goods of inappropriate quality is a fundamental violation of the order.
9.2.3. The buyer can choose only one of the methods of protection of rights provided for in clause 9.2.1 of the Rules. The Buyer must declare his choice when returning the product. If, after the Buyer chooses the method provided for in point 9.2.1, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in point 9.2.1. The buyer does not have the right to change the chosen remedy. The buyer does not have the right to terminate the sales contract if the defect in the product is minor.
9.2.4. For the buyer to return the goods, it is necessary to comply with the following conditions:
9.2.4.1. notify the Seller about this by e-mail by mail to [email protected], the message must indicate the returned goods;
9.2.4.2. submit the document of purchase of the goods, the warranty card (if it was issued);
9.2.4.3. submit a free-form application.
9.2.5. The Buyer can exercise the right to return goods of inappropriate quality within 14 (fourteen) calendar days from the day the goods were handed over to him.
9.2.6. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in the Rules.
9.2.7. The Buyer must pay for the costs of delivering the goods and the costs of returning the goods, and the Seller, convinced that the goods have been returned due to inadequate quality, must reimburse the Buyer for the costs of delivery and return incurred by him. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification about the goods of inadequate quality, and if the goods are not returned by the Buyer to the Seller, the term provided for in this clause is calculated from the day the Goods are returned to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
9.2.8. Money will not be returned for those goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or the goods have been used improperly or not for their intended purpose .
9.2.9. Separate rules for returning goods of inappropriate quality may be provided in the warranty vouchers (guarantees) provided with them. The Buyer can exercise the right to return goods only if the deadline for returning the goods has not been missed, the goods have not been damaged or their appearance has not fundamentally changed, and they have not been used. All returns must be with original tags, protective bags and original packaging.  Return up to 20 (twenty) kg. The Buyer can either deliver the Goods to the Seller's pick-up point, return them via courier or send them by post. The goods must be returned to the Seller at the address specified by the Seller in the confirmation of receipt of the contract cancellation notice sent to the Buyer. Goods weighing more than 20 (twenty) kg must be delivered to Vilnius or Klaipėda stores. Also, the order "On approval of the rules for returning and exchanging items" (2001.06.29 no. 217) stipulates that: "Large and heavy (more than 10 kg weight) non-food items of unsuitable quality are transported for quality assessment, exchange, repair or return the seller, unless otherwise specified in the sales contract. The quality of such goods can also be assessed at the buyer's home."
9.3. If the Buyer has used the rights established in clauses 9.1, 9.1.1-9.2.9 of the Rules, the money is returned to him within 14 (fourteen) calendar days after the Seller received the Buyer's notification, and if the goods are not returned by the Buyer to the Seller, the term provided for in this clause is counted from days of returning the goods to the Seller. 
9.3.1. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
9.3.2. After exercising the rights set forth in clauses 9.1.1-9.2.9 of the Rules, the following shall be returned to the Buyer: the price of the product, the administrative fee, if it was applied, the cost of delivering the product. After using the rights established in the clauses of the Rules for exchange and return of goods of unsuitable quality, the following shall be returned to the Buyer: the price of the goods, the administrative fee, if it was applied, the costs of delivering the goods, the costs of returning the goods.
9.3.3. Product delivery costs are not refunded if the Buyer chose a different method than the cheapest method of product delivery offered by the Seller.
9.3.4. The seller has the right not to return the sums paid to the consumer until the goods have been returned to the seller and have not been checked for compliance with the following points:
• The buyer can use it only if the deadline for returning the goods has not been missed,
• The goods have not been damaged or their appearance has not fundamentally changed, so even it was not used. 
•All returned items must be with original tags, protective bags and original packaging.
9.3.5. The Seller has the right not to return the sums paid to the User until the goods are returned to the Seller and checked for compliance with  points 9.1-9.3.4  .